Collections and deliveries from Smart VetCare-Link to your door
Delivery cost from Smart VetCare-Link and Accessories to your door is as follows.
Our Delivery Policy
We offer free delivery on pet food, toys, treats and accessories in South Africa.
Please see the section below for more information.
Delivery Fees
FREE DELIVERYÂ for orders OVER R 897,99(incl. VAT) in Kwa-Zulu Natal* and orders over R 1497,00 in National Main Centres**.
*Kwa-Zulu Natal (Local Areas)
Ukhahlamba Drakensberg, Pietermaritzburg, Midlands, South Coast, North Coast, Elephant Coast, Zululand, Battlefields and Durban Metro.
**National Main Centres (Town Centres)
Johannesburg, Pretoria, Cape Town, Stellenbosch, Somerset West, Bloemfontein, East London, George, Kimberly, Nelspruit, Pietermaritzburg, Polokwane (Pietersburg), Port Elizabeth, Welkom
*** Regional and outlying areas will be calculated differently.
Kwangcolosi , Iqadi, Umzinyathi, Etafuleni, Matabetule, Maphephetha, Amatata, Indanda Dam, Umzunjani Drive, KwaXimba, Killarney Valley Road, Umlaas Road, Tala Valley, Eston, Odidini, Mid-Illovo, Manderston, Ingomankulu, Ntukuso area, Madundube, Rosewood Farm, Uitzoek Farm, Ngangezwe area, Ndwedwe, Osindisweni, Appleboch Hospital, Ozwathini,Esenembe, Upper Tongaat, Cottonlands, LIV Village, Kearsney Farm, Rain Farm, Crocodile Creek (Greylands Road), Baynesfield, Bhamshela, Canelands, Maphumulo, Umphumulo Hospital and Glendale
PLEASE NOTE: Smart VetCare-Link wants to get your orders to you as quickly as possible. Our orders are dispatched within 24 hours after payments and we provide online tracking through our courier partner. However, there are a number of logistical factors to consider in the delivery of (often bulky) orders. Please allow 3 to 5 business days for delivery to take place.
KWA-ZULU NATAL
| Order Value | Order Weight | Price |
| >= R 897,99 | < 25 kg | Free |
| < R 897,99 | < 25kg | R125,00 |
| >= R 897,99 | > = 25 kg | R 125,00+ R 9.90 per 1kg over 25 kg |
| < R 897,99 | > = 25 kg | R 125,00 + R 7.90 per 1kg over 25 kg |
NATIONAL MAIN CENTRES
| Order Value | Order Weight | Price |
| >= R 1497,00 | < 25 kg | Free |
| < R 1497,00 | < 25kg | R159,80 |
| >= R 1497,00 | > = 25 kg | R 159,80 + R 9.90 per 1kg over 25 kg |
| < R 1497,00 | > = 25 kg | R 159,80 + R 9.90 per 1kg over 25 kg |
How do we calculate your delivery fees?
Your delivery fee is calculated during checkout and is based on your postal code and the total weight of your order. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the heavier weight is used to calculate the weight component of the delivery cost. The system uses these factors to determine how far your delivery address is from our warehouse and how many parcels your order needs to be packed in. The fee is then calculated accordingly.
Please note that shipping is calculated after any coupons or discounts have been applied, and/or loyalty points redeemed.
Delivery process
Smart VetCare-Link is based in Durban and all our products are shipped from Durban. We strive to deliver your parcels to you as soon as possible as we know how important the content is to you and your pet. We make use of external courier companies that are vetted by us to ensure you get the best experience and that your products arrive in good condition.
When you place your order, we will source the stock as soon as possible from our warehouse or from the suppliers. We then package your products and log the parcels with the courier. The courier will deliver the parcels to the address you supplied when placing the order. Please remember to add clear instructions to your order if there are certain conditions we need to follow or if there are specific times the parcel/s need to be delivered.
We will continue to go the extra mile to make sure your orders are shipped and delivered as efficiently, effectively and economically as possible.
If you have any questions or queries, please contact us.
Packaging and parcels
If your parcel exceeds the single parcel weight restriction, we will split your order into multiple parcels that conform to the weight restrictions. Rest assured that all the parcels making up your order will be delivered at the same time, but it’s best that you check carefully that you’ve received your complete order.
What happens if my parcel is damaged upon delivery or if something went wrong?
While we ensure the utmost care is taken when packaging your order, Smart VetCare-Link use third-party couriers to make your special deliveries. We cannot always guarantee that the products will reach you in the same condition that they left us, but we can help you in the unlikely event that your delivered goods are damaged.
Follow these steps:
- Endorse the waybill accordingly: make note of any damaged items.
- Send an email to info@smartvetcarelink.co.za to inform us of the situation.
- We will replace the damaged items for you at no extra cost.
- Do not use the damaged product if it’s being returned – this will void the arrangement and then we cannot replace it.
In the unlikely event that the products you received do not match the order you placed, please contact us immediately so that we can rectify your order and make sure you receive the products you paid for.
For any other queries regarding your order, please contact us at info@smartvetcarelink.co.za